NHS PATIENTS
NHS
Unfortunately, our capacity to see new NHS patients is limited and we cannot always see new patients. If you would like to find out if we are able to see you as an NHS patient, please visit the website NHS choices to check our status.
Learn MoreNHS FEES
Dentistry is one of the few NHS services where you have to pay a contribution towards the cost of your care. The information on this page explains what you may have to pay for your NHS dental treatment. (The information is correct as of December 2020 but is subject to change- please visit NHS choices to see updated information on NHS dental charges)
Emergency dental treatment – £25.80. This covers emergency care in a primary care NHS dental practice such as pain relief or a temporary filling.
Band 1 course of treatment – £25.80. This covers an examination, diagnosis (including X-rays), advice on how to prevent future problems, a scale and polish but only if clinically needed, and preventative care such as the application of fluoride varnish or fissure sealant if appropriate.
Band 2 course of treatment – £70.70. This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or removal of teeth but not more complex items covered by Band 3.
Band 3 course of treatment – £306.80. This covers everything listed in Bands 1 and 2 above, plus crowns, dentures, bridges and other laboratory work.
Any treatment that your dentist believes is clinically necessary to achieve and maintain good oral health should be available on the NHS.
The NHS will not provide cosmetic treatments such as teeth whitening, which you may want to make your teeth more attractive, but are not clinically necessary. The NHS will not provide treatments that are not clinically necessary.
Be aware that being repeatedly late for your treatment sessions or failure to attend appointments may result in the early termination of the course of treatment and may result in de-registration from the practice.
Please also be aware that the practice has a limited capacity to see NHS patients and if you are attending as an independent fee-paying patient, NHS fees will not apply.
For further information on NHS Dental Charges please use the following link.
https://www.nhs.uk/using-the-nhs/nhs-services/dentists/understanding-nhs-dental-charges/
APPOINTMENTS POLICY
There is currently a shortage of NHS dentists and practices that provide NHS dental services. We constantly receive enquiries from patients wishing to register at the practice but unfortunately we do have a limited capacity to provide care. Patients that miss or repeatedly short notice cancel their appointments waste practice resources and these appointments could have been used by patients in need or who are currently looking for a dentist.
Please see below our appointment policy for reference.
Failure to Attend Appointments
A “Failed to Attend” (FTA) is when a patient misses an appointment without notifying the practice.
Failed appointments are documented in your records and you will normally be contacted regarding your missed appointment informing you of the recorded FTA.
All future appointments will be cancelled and you may need to begin a new course of treatment subject to practice capacity and this might entail further treatment charges.
If you have been a patient at the practice for more than 12 months, you will be able to contact the practice and given an opportunity to rebook your appointment but if you then miss a subsequent appointment (a 2nd FTA) and if this is within 24 months of the first FTA, you will be discharged from our care and will need to find another dental practice for on-going care.
In summary,
Arriving Late for Appointments
Your appointment provides allocated time for your treatment/consultation with the dentist/therapist. Arriving late for your appointment reduces the available time for your treatment which places more pressure on the dentist/therapist which might then alter their ability to complete your planned treatment. It might also cause your appointment to overrun inconveniencing subsequent patients.
If you are late for your appointment, where possible we will try our best to accommodate but it is at the dentist’s discretion as to whether they will still be able to see you for your appointment. If you are very late for your appointment or the dentist is unable to see you, this may be classed and recorded as an FTA or a short notice cancellation.
If you are repeatedly late for your appointments, you may be discharged from our care and may need to find another dental practice.
Appointment Cancellation
We understand that it is not always possible to keep your appointment and may therefore wish to make a cancellation. If you do wish to cancel your appointment, please call the practice with as much notice as possible in order to cancel and reschedule if required. This is so that your appointment may be re-allocated to another patient so that they instead can access dental care.
We require that you call at least 24 hours in advance of your scheduled appointment to provide notice. If you cancel your appointment without giving at least 24 hours’ notice this will be recorded as a “short notice cancellation” (SNC).
How to Cancel Your Appointment
If you need to cancel your appointment, please call us at Museum Street Dental Practice (01925 630221) between the hours of 8:45am-5:30pm. Emails or voicemails will not be accepted as confirmation you have cancelled your appointment as they are not constantly monitored.
Short Notice Cancellation (SNC)
This is when you cancel your appointment within 24 hours of the scheduled appointed time. This is recorded as a Short Notice Cancellation on your records.
All future appointments may be cancelled and you may need to begin a new course of treatment subject to practice capacity and this might entail further treatment charges and a delay in providing treatment.
In the event of the short notice cancellation of three appointments within a 24-month period, you will be discharged from our care and will need to find another dental practice for ongoing care.
In summary,
Combination of Short Notice Cancellation (SNC) and Failure to Attend Appointments (FTA)
If your records show a combination of short notice cancellations and failures to attend appointments, 1 x FTA will be given the equal significance/weight of 2 x SNC if occurring within 24 months.
In summary,
Please note that extenuating circumstances are taken into consideration and you have the right to appeal a decision to discharge you from our care. It is up to the dentist’s discretion as to whether they continue to provide care and the practice management discretion whether to amend this policy.
Please see below our appointment policy for reference.
Failure to Attend Appointments
A “Failed to Attend” (FTA) is when a patient misses an appointment without notifying the practice.
Failed appointments are documented in your records and you will normally be contacted regarding your missed appointment informing you of the recorded FTA.
All future appointments will be cancelled and you may need to begin a new course of treatment subject to practice capacity and this might entail further treatment charges.
If you have been a patient at the practice for more than 12 months, you will be able to contact the practice and given an opportunity to rebook your appointment but if you then miss a subsequent appointment (a 2nd FTA) and if this is within 24 months of the first FTA, you will be discharged from our care and will need to find another dental practice for on-going care.
In summary,
- Existing Patients = 2 x FTAs within 24 months will mean you will need to find another practice for on-going care.
- New Patients = 1 x FTAs within 24 months will mean you will need to find another practice for on-going care.
Arriving Late for Appointments
Your appointment provides allocated time for your treatment/consultation with the dentist/therapist. Arriving late for your appointment reduces the available time for your treatment which places more pressure on the dentist/therapist which might then alter their ability to complete your planned treatment. It might also cause your appointment to overrun inconveniencing subsequent patients.
If you are late for your appointment, where possible we will try our best to accommodate but it is at the dentist’s discretion as to whether they will still be able to see you for your appointment. If you are very late for your appointment or the dentist is unable to see you, this may be classed and recorded as an FTA or a short notice cancellation.
If you are repeatedly late for your appointments, you may be discharged from our care and may need to find another dental practice.
Appointment Cancellation
We understand that it is not always possible to keep your appointment and may therefore wish to make a cancellation. If you do wish to cancel your appointment, please call the practice with as much notice as possible in order to cancel and reschedule if required. This is so that your appointment may be re-allocated to another patient so that they instead can access dental care.
We require that you call at least 24 hours in advance of your scheduled appointment to provide notice. If you cancel your appointment without giving at least 24 hours’ notice this will be recorded as a “short notice cancellation” (SNC).
How to Cancel Your Appointment
If you need to cancel your appointment, please call us at Museum Street Dental Practice (01925 630221) between the hours of 8:45am-5:30pm. Emails or voicemails will not be accepted as confirmation you have cancelled your appointment as they are not constantly monitored.
Short Notice Cancellation (SNC)
This is when you cancel your appointment within 24 hours of the scheduled appointed time. This is recorded as a Short Notice Cancellation on your records.
All future appointments may be cancelled and you may need to begin a new course of treatment subject to practice capacity and this might entail further treatment charges and a delay in providing treatment.
In the event of the short notice cancellation of three appointments within a 24-month period, you will be discharged from our care and will need to find another dental practice for ongoing care.
In summary,
- Existing Patients = 3 x SNCs within 24 months will mean you will need to find another practice for on-going care.
- New patients= 2 x SNCs within 24 months will mean you will need to find another practice for on-going care.
Combination of Short Notice Cancellation (SNC) and Failure to Attend Appointments (FTA)
If your records show a combination of short notice cancellations and failures to attend appointments, 1 x FTA will be given the equal significance/weight of 2 x SNC if occurring within 24 months.
In summary,
- Existing Patients = 2 x SNC + 1 FTA within 24 months will mean you will need to find another practice for ongoing care.
- New patients = Not applicable
Please note that extenuating circumstances are taken into consideration and you have the right to appeal a decision to discharge you from our care. It is up to the dentist’s discretion as to whether they continue to provide care and the practice management discretion whether to amend this policy.