Providing Comprehensive Dental Care in Warrington Since 1929

Updates
Self Check In
We now ​have a new facility in our reception area to check yourself in

Telephone Lines
We apologise if you've had difficulty reaching us.
Museum Street Dental Practice has been undergoing some changes recently.  The changes aim to increase the availability of NHS dental care in the local area. Recently we have been inundated with telephone calls and enquiries. 
During the month of August we received a total of the following:

4,045 calls total call duration was 301 hours.

We are making changes to the options on our phone system.

Your calls are very important to us. To help us help you please:

1, Ensure you select the correct option when calling us.
2, For non-urgent enquiries, please call after 10 am.
3, When placed in a queue, if you do not wish to wait, please leave a message if prompted, or call back at a different time of day.
4, You can also contact us at Museumstreetdentalsurgery@yahoo.com

Urgent enquiries are prioritised. It may take us longer to respond to non urgent enquiries.

Our dedicated receptionists work tirelessly every day to answer phone calls whilst also dealing with patients as they attend the practice for appointments. We ask you to be kind and patient. The practice has a zero-tolerance policy and any shouting or abusive behaviour shown towards our staff will not be tolerated.

Museum Street Dental Team



Long established, Museum Street Dental Practice is located within central Warrington and has been providing NHS Dental services to the local community and beyond for over 50 years.

We continue to provide the core of NHS dental treatments as well as now providing private and independent care options.

From dentures to dental implants and gum treatments to aesthetic tooth coloured fillings- we provide a full and comprehensive dental service.

At Museum Street Dental Practice we are committed to providing you, your family and loved ones with exceptional care, in a passionate and friendly atmosphere.

We believe that our patients deserve the best care, and go above and beyond to make sure you always feel at ease and welcomed. Whether you're coming in for a simple check up, or a more complex treatment, our dedicated team of dental practitioners have the skills and resources to manage your dental health needs.
About imageAbout imageAbout image
Thank you for making an enquiry about joining our practice, we would love to welcome you to Museum Street Dental Practice!

Unfortunately, our capacity to see new NHS patients is limited and we cannot always see new patients. If you would like to find out if we are able to see you as an NHS patient, please visit the website NHS choices to check our status.
https://www.nhs.uk/services/dentist/museum-street-dental-surgery/V006878 

Alternatively, if you would like to join our practice as a non NHS, independent fee paying patient then please see our fee guide for further information on our competitively priced options or contact the reception to arrange an appointment.

We are currently accepting children age 17 or under on the NHS. As we cannot book appointments via online, please refrain from including any of your children's confidential information in any online queries made to the practice. Please call us on 01925 630221 for further information if you are interested in registering children with our practice.

Please note, we cannot book appointments via this website or email.

If you are one of our patients and require urgent dental treatment (i.e. you are in severe pain) then please ring the practice on 01925 630221 (9:00am - 5:00pm) to book an appointment.

If you are not one of our patients, and are in pain, please ring the following numbers;

0161 476 9651 - The out of hours emergency number for patients in Liverpool, Wirral and Cheshire

or

111 - Urgent out of hours care AND if not registered with a dentist.

Dr Ian Sproat

Practice Partner and Principal Dentist

BChD (Leeds) MFDS RCSEdin Dip. Rest. Dent. RCSEng. Pg. Dip Clinical Implant Dentistry PG. Cert (Teaching) GDC: 82195

Dr Kakoli Ray

Practice Partner and Associate Dentist

BDS (Manchester) GDC: 82077

Dr Simon Cronshaw

Dentist Providing Private Root Canal Treatment

BChD (Merit) Dip. Rest. RCSEng, PGCert (Endo) GDC: 212495

Dr Elizabeth Cronshaw

Associate Dentist

BChD (Leeds) GDC No: 211385

Dr Sara Anbarian

Associate Dentist

BDS (Manchester) GDC No: 244589

Dr Victoria Blanco

Associate Dentist

Lic Odont Madrid GDC No: 169861

Dr Jack Toulson

Associate Dentist

BDS (Liverpool) GDC No: 296489

Dr Lisa Aitken

Associate Dentist

BDS (Glasgow) GDC No. 250947

Dr Clare Ginty

Associate Dentist

BDS (UCLan) BSc Biosciences (Durham) GDC No. 309100

Dr Yasmin Khalid

Associate Dentist

BDS University of Liverpool GDC 309085

Dr Liliana Saidamova

Associate Dentist

BChD University of Leeds GDC: 309476

Dr Dominika Karcz

Dentist

BDS University of Central Lancashire GDC: 317537

Karen

Head Dental Nurse & Dental Implant Nurse

GDC: 131601

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Hannah

Dental Nurse, Qualified in Radiography

GDC: 135843

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Charlie

Dental Nurse

GDC: 300148

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Rebecca

Dental Nurse

GDC: 149447

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Jennifer

Dental Nurse

GDC registration number: 279962

Aurelia

Dental Nurse

GDC registration No. 318216

Carla

Dental Nurse

GDC No. 248574

Emma

Trainee Dental Nurse

Rhiannon

Trainee Dental Nurse

Faith

Trainee Dental Nurse

Salima

Trainee Dental Nurse

Bhuvaneshwar

Trainee Dental Nurse

Catherine

Decontamination Room Operative

Jane

Practice Manager

Senior/supervisory management, Data Protection officer, Complaints Manager. GDC: 131606

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Heidi

Deputy Practice Manager

Operational management Safeguarding lead GDC: 268312

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Kerrie

Dental Receptionist

Julie

Dental Receptionist

Hayley

Dental Receptionist

Jane

Dental Receptionist

Hannah Poole

Dental Hygiene Therapist

DipDH DipDT (Manchester) GDC No. 222480

Prachi Boksh

Dental Hygiene Therapist

BSc Dental Hygiene and Dental Therapy University of Manchester GDC: 318657

 "Absolutely amazing service, rang up with an emergency and within 90 minutes I was seen to and sorted, the dentist and nurse assistant who saw me were outstanding and made me feel very calm and comfortable, they were also very gentle and I didn’t feel a thing(which I was anxious about) I would 100% recommend this service to a friend!" January 2023 - Google Review 

Jake B
     

 "Best dentist I’ve ever been referred to thanks to the emergency service they offer here! The dentist was fantastic couldn’t have got a better service, fast efficient and friendly staff!" 2022 - Google Review 

J Ryan
     

 "Been coming here now for many, many years. Never had a bad experience, staff are happy and friendly, dentists are always chatty and make you feel welcome, even if for some reason it's not your normal one. No complaints at all." 2022 - Google Review 

G Payton
     

 "Came here for an emergency appointment to have a back tooth removed, professional doesn't come close to the care and kindness they shown me and made me feel relaxed throughout the work they did big thumbs up from me." 2022 - Google Review 

C Green
     

 "Best dentist I've ever been, staff are amazing." 2022 - Google Review 

S Hallsworth
     

 "Great experience at the dentist. Very professional staff and sorted my check up." 2022 - Google Review 

Gaz M
     

 "Great staff & team. Always well looked after & can ring up anytime if have any problems. I will definitely stay here 🙂🙂🙂🙂" January 2021 - Google Review 

L Burns
     

 "During lockdown I lost a filling and the problem has escalated as eating on one side of my mouth led to painful ulcers. The practice saw me on Monday just days after speaking to them after opening. I really appreciate the extra efforts made to see patients and the brilliant way it was all handled so quickly. I am now pain free!!! Thank you so much." July 2020 - Google Review 

S Webster
     

 "Very impressed with this dentist always professional and friendly. They identified a dental issue missed by my previous private practice dentist. Recently during the C19 crisis they proved very helpful and caring doing their best under trying circumstances." May 2020 - Google Review 

W Barnes
     

 "Helpful, friendly receptionists. Thorough and professional dentists. Central location just off the town centre. Great dental practice." January 2020 

AJB
     

 "I cannot say how fantastic the staff are at this dentist practice. I had to call for an emergency appointment today, it was no problem at all ... and although my dentist was running a bit late ... when I went in ..I had to have an extraction...which obviously was going to make her even later. At no time did I feel rushed ... everything was explained and my treatment was fantastic. I cannot thank them enough. I highly recommend them." March 2020 - Google Review 

Karen Jones

 "... had a filling but came out, rang and got appointment straight away! Can't fault them at all. Dr Lee talks through the treatment and puts you at ease. I recommend this dental practice 100% percent." 2020 - Google Review 

J Thomas
     

 "My dentist was so lovely and did not judge as I am very self conscious of my teeth. Reception staff were also kind! Brilliant service and would recommend." 2020 - Google Review 

K Smith
     

 "We are all only too willing to moan and complain these days. When there is someone who is exceptional doing their work is should be recognised and applauded. I am terrified of the dentist and had not visited one for over 30 years until I needed the emergency service. How lucky was I to go to Museum Street dentist and a fantastic Spanish lady called Victoria Blanco looked after me. This lady fully understood my fear, she has so much empathy, kindness as well as skill that I feel I have won the lottery. I cannot thank her enough for the way she has looked after me. I am certainly a challenge but she has helped me to overcome a lot of my fear. The whole service is excellent from the ladies in reception to the assistants who help the dentist." 

Angela Williams
     

 "Had an emergency appointment and I have to say they are amazing. The best dentist I have ever been to. The dentist I saw was amazing. I have bad anxiety and she put me completely at ease. I wish she could be my dentist full time. She was patient and kind and has all the time in the world for me. Five stars doesn't seem enough." 2022 - Google Review 

S Harrison
     

 "I have been a patient at this practice for many years and the care I have received from my dentist and the Museum St staff is always great. As someone who has a somewhat phobia of dentists, I find my dentist both kind mannered and patient. I would happily recommend them!" October 2019 - NHS Choices 

Miss Wu
     

 "I have used this dental surgery for many years and wouldn’t dream of changing. My dentist is 1st class and the reception staff very pleasant and efficient." Excellent Dentist ★★★★★ November 2019 - NHS Choices 

Andrew G.
     

 "I have been a patient at this practice for a very long time now. The staff have always been very friendly and polite. Would definitely recommend and have done in the past." Great practice ★★★★★ October 2019 - NHS Choices 

Anonymous
     
Our capacity to see new NHS patients is limited. Please check NHS choices (located in the links section of the website) to see if (and when) we are taking on new patients.

Please contact the practice on 01925 630221 to make an appointment.
Yes. We provide both dental implants and dental implant restorations.

Please be aware that not every patient is suitable for dental implants and a detailed assessment is required prior to treatment.

Please ring 01925 630221 to make an appointment. (Dental Implants are not available as an NHS treatment).
Of course. At Museum Street Dental we pride ourselves in treating all of our patients with acceptance, respect and dignity.

At Museum street Dental practice we take complaints very seriously and we try to ensure that all of our patients are pleased with their experience of our service.  If patients complain, we deal with their issue courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on the objectives below..
 
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from all mistakes and respond to customers’ concerns in a caring and sensitive way.
 
  1. The person/s responsible for dealing with complaints about our service which we is Dr Ian Sproat or Mrs Jane Mark.
  2. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to contact the Practice Manageress immediately.   If the Practice Manageress is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen.  The member of staff will take brief details of the complaint and pass them on.  If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for us to deal with this. 
  3. If the patient complains in writing the letter will be passed on immediately to Dr Ian Sproat.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen. 
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.  We will seek to investigate the complaint within ten working days of receipt and, where appropriate to give an explanation of the circumstances which led to the complaint.  We will respond to/liase with the patient  in their preferred method If the patient does not wish to meet us, then we will attempt to talk to them on the telephone.  If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  6. We will confirm the decision about the complaint in writing immediately after completing our investigation. 
  7. Thorough and comprehensive records are kept of any complaint received.
  8. If patients are not satisfied with the result of our procedure then a complaint may be made to:  
  • NHS England. Telephone 0300 311 22 33
  • The Dental Complaints Service (08456 120 540) for complaints about private treatment.
  • The Care Quality Commission, Finsbury Tower, 103 – 105 Bunhill Row, London, EC1Y 8TG.
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (dentist registration body).
  • If your complaint is not resolved to your satisfaction, contact the Parliamentary and Health Service Ombudsman. Telephone 0345 015 4033.


CQC report

CQC report

06/05/2020

CQC Inspection May 2019

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NHS Choices

NHS Choices

21/07/2020

Provides an overview of the practice and updates as to whether we are taking on new NHS patients.

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  • Dental Surgery, Museum Street, Warrington, UK
  • WA1 1JA

**PLEASE DO NOT USE THE CONTACT FORM _ FOR GENERAL ENQUIRES, PLEASE EMAIL museumstreetdentalsurgery@yahoo.com OR RING THE PRACTICE